Shipping policy
Here's your Shopify shipping policy as plain text — just copy and paste:
SHIPPING POLICY
Last Updated: [jun 26]
Thank you for shopping with us! Please read our shipping policy carefully so you know what to expect when placing an order. By completing a purchase, you agree to the terms outlined below.
1. ORDER PROCESSING
All orders are processed within [1–2] business days (Monday–Friday, excluding public holidays) after payment confirmation. You will receive an email notification with tracking information once your order has shipped.
Please note:
- Orders placed on weekends or public holidays will be processed the next business day.
- During peak periods (sales, holidays, product launches), processing times may be extended by 1–3 additional business days.
- We are unable to modify or cancel orders once they have been dispatched.
2. SHIPPING RATES & DELIVERY TIMES
Domestic Shipping
Shipping rates are calculated at checkout based on your location and the weight/dimensions of your order.
- Standard Shipping: [5–7] business days — from $[X]
- Expedited Shipping: [2–3] business days — from $[X]
- Express Shipping: 1–2 business days — from $[X]
Free standard shipping is available on orders over $[X]. (Remove this line if not applicable.)
International Shipping
We ship worldwide! International delivery times and rates vary by destination.
- Canada: [5–7] business days — from $[X]
- Europe: [7–14] business days — from $[X]
- Australia & New Zealand: [7–14] business days — from $[X]
- Rest of World: [10–21] business days — from $[X]
Delivery estimates are from dispatch date and do not include processing time. Times may vary due to customs delays, carrier capacity, or events outside our control.
3. CUSTOMS, DUTIES & TAXES
For international orders, your package may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our product or shipping prices.
- We are not responsible for delays caused by customs clearance.
- We are required by law to declare the full value of goods on customs forms and cannot mark shipments as gifts or undervalue items.
- If a package is refused or undeliverable due to unpaid duties, the order will not be eligible for a refund of shipping costs.
4. ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package. Tracking information may take up to 24–48 hours to update after dispatch.
If you have not received a tracking email within [X] business days of placing your order, please check your spam folder or contact us at [pxpivxx@gmail.com].
5. LOST, STOLEN OR DAMAGED PACKAGES
Lost Packages
If your tracking shows your package has not moved for [7] business days, or if it has been marked delivered but you have not received it, please:
- Check with neighbors and in any safe drop locations at your property.
- Contact your local post office or carrier with your tracking number.
- Reach out to us at [pxpivxx@gmail.com] so we can open an investigation with the carrier.
We are not responsible for packages lost due to an incorrect shipping address provided at checkout.
Damaged Packages
If your order arrives damaged, please contact us within [7] days of delivery with:
- Your order number
- A description of the damage
- Clear photos of the damaged item(s) and packaging
We will review your claim and work with you to arrange a replacement or refund where appropriate.
6. INCORRECT ADDRESS
Please ensure your shipping address is correct before placing your order. If you notice an error, contact us immediately at [pxpivxx@gmail.com]. We will do our best to update the address before dispatch, but cannot guarantee changes once an order is being processed.
If a package is returned to us due to an incorrect or incomplete address, you will be responsible for any re-shipping fees.
7. RETURNS & EXCHANGES
Our shipping policy covers the delivery of your order. For information on returns, exchanges, and refunds, please refer to our separate Returns & Refunds Policy available on our website.
8. CONTACT US
If you have any questions about your shipment, please don't hesitate to get in touch:
- Email: [pxpivxx@gmail.com]
- Response time: within [5] business days
- Live chat: available on our website [hours, if applicable]
